Terms and Conditions

 

 

It is the passengers responsibility to ensure they are waiting at the designated stop 5 minutes prior to the advertised times stated on the company website. You MUST HAIL THE DRIVER and please have your ticket and baggage ready to board. Buses R Us will NOT be responsible for passengers that do NOT follow our policy on 'bus pickup location' beyond the main passenger terminals.

 

 

New Service Run Customer Cancellation Policy

 

Passenger Service....

 

Payment Policy and Options

 

• Cash via Offices

• EFTPOS

• EFT

• Master Card

• Visa

 

Please note pay on board customers do not reserve a seat. To reserve or book a seat payment must be received 6 hours prior to travel.

 

General Policy

 

Luggage allowance is 20kg per passengers. Should your client require extra luggage to travel they will be charged at freight rates on boarding.

Buses R Us is not a common carrier and reserves the right to refuse to agree to carry any person, luggage or goods without giving any reason.

Buses R Us  will endeavour to adhere to stated departure and arrival times but will not be liable for any failure to meet those times

No flammable liquids, firearms or explosives shall be carried on any Buses R Us vehicles.

 

Children Travel Policy

 

Children - new born and under 18 months of age must be restrained by either capsule or car seat - Buses R Us do not supply these items. A fare of 50% will apply of the current concession rate to all children under the age of 18 months. Children 18 months and older must pay the concession rate applied on the sector they travel upon.

Children up to and including age 7 must be accompanied by a person 15 years or older. 

Children from 8 years old will be carried provided a letter of authority is completed prior to departure.  They must be seated in sight of the driver  throughout the journey.

 

Luggage Requirements

 

Luggage must be labelled with passengers details & contact numbers.

Luggage allowance is 20kg per passengers. Should your client require extra luggage to travel they will be charged at freight rates on boarding.

 

Service Cancellation Policy

 

Service can be cancelled at any time at the company discretion. Full refund will be available at point of purchase.

Buses R Us reserves the right to amend and cancel any scheduled departure for any reason. 

 

Customer Cancellation Policy

 

Please note a change in policy and terms and conditions of travel, effective Monday 22/9/08

Passengers that fail to board  on the date of travel issued on the ticket will forfeit the right to travel. The tickets are not transferable.

Our new refund policy will take place 30/6/2010

 

• All bookings are non refundable

• Bookings can be transferred so long as more the 48 hours notice is given prior to the travel date.

• Open tickets are for 3 months from the date off cancellation

• Tickets are non transferable to other persons

 

 Refund will be given on the cancelled service at the company discursion. However if its due to natural causes (Floods – Road Closures beyond our control) no refund maybe given a new travel date will be offered.

 Special Promotion Fares

  No refund is available

 

No Transferring Of Dates Available

 

Customers wishing to challenge the decision of Buses R Us on any on the above polices are required to contact our Business Manager at our Adelaide Head Office in writing.

 

Click here for our contact details and trading hours.